We care so much about your kids, and we care about you and want your experience with the Club to be a great one. This is why we are excited to introduce you to our Caregiver Portal!

The Caregiver Portal is a new registration and membership management system. This new system is web-based and will provide you with household accounts to easily access your child(ren)’s registration information, the ability to view and make payments on your account’s balance, update emergency contacts and approved pickups, and more!

 

Get Started with the Caregiver Portal!

Primary caregivers of youth who currently attend Club OR are registering for the first time will need to go in and set up your Caregiver Portal account and review your information. Current Club families are asked to set up only one account per household using the primary caregiver email address we have on file in order to have their membership information carried over to the new system.

The first time getting logged in to the new Caregiver Portal may take longer than expected. 

* Please note: We are an affiliate Club of the Boys & Girls Clubs of the Fox Valley. This is why you will see their logo on the Caregiver Portal login page and in emails.

 

Learn About the Benefits of the Caregiver Portal

Watch how to create an account on the Caregiver Portal

Caregiver FAQ Frequently Asked Questions

Why do we have a Caregiver Portal? 

The Boys & Girls Clubs of the Fox Valley’s membership management system provides improved communication and transparency, enhanced Caregiver access to information, support staff efficiencies, safety practices, and policies aligned with our organization’s work. 

What does this mean for me?

If you have youth who currently attend the Club and are not already set up in the Caregiver Portal, you will need to set up your Caregiver Portal account and review your information. Current Club families are asked to use the same email address we have on file in order to have your membership information carried over to the new system.

How will this affect me as a Caregiver? 

The Caregiver Portal will be where sign-ups occur, be intuitive and easy to use, help connect Club staff with parents more easily, and provide timely data. This Caregiver Portal will be your one-stop shop for all things related to registrations, payments, youth information, and more. 

What if I just renewed my youth’s membership? Do I have to do this again? 

Yes, you will still need to create a Caregiver Portal account and follow the steps to complete a summer membership if you are registering for the summer or the school year. If you are only a school-year family, you will complete the school-year membership when that registration opens.

We are moving to a fixed membership structure, meaning all families will have a renewal timeline for the school year and summer. The process of renewing memberships will be much smoother and more efficient going forward as most information pre-populates year over year. 

Why am I seeing information my first time logging in? 

We have migrated over available membership information into our new system.  

I logged in for the first time and am a current family, why do I not see any information? 

This may be because the email address we had on file is different than the one you created an account with. Continue with registration and let us know after so we can link your accounts behind the scenes. 

Who do I reach out to for support? 

Ask questions via the contact form below or by clicking this link and we’ll reply to you in a timely manner to the email address provided. Or connect directly with your Club Director. If you are unsure which email is listed as your primary contact, please call us at (920) 905-5172.

What is the difference between a Membership vs Program Registration?

With a new system, comes new language to reset how we talk about our sign-ups. Going forward, School Year & Summer “Membership” terms will be used for school year & summer registrations and is required for participation (Step #2 in the Caregiver Resource Guide document). When you see “Program Registrations”, this will be in context to additional add-on type programming requiring sign up in the portal; such as Orientations, Field Trips & Page Turners (Step #3 in the Caregiver Resource Guide document).

Still have questions? We’re here for you. Please complete the form below and we’ll help solve them.